What is a Total Loss?

A vehicle may be deemed a total loss if the cost of repairs exceed or are close to exceeding the Actual Cash Value (ACV) of the vehicle. The vehicle may also be deemed a total loss if it could not safely be repaired to its pre-loss condition. A total loss adjuster will walk you through the total loss process and explain ACV, arrange for pick up of your vehicle, and extend offers of settlement. In certain circumstances, you may want to retain the salvage or keep the vehicle instead of turning it over to Loya Insurance Group. These options will be presented to you.